Refund Policy

Overview

This Refund Policy explains the refund rules for subscriptions and one-time credit purchases made through aidoggenerator.com (AI Dog Generator) ("aidoggenerator.com," "we," "us," or "our"). This policy should be read together with our Terms of Service and the pricing information shown at checkout.

1. Eligible Refunds

You may request a full refund for a subscription or one-time credit purchase only when both conditions below are satisfied:

• Time limit: We receive your request within 3 days, or 72 hours, of the original purchase time.
• Usage limit: You have used less than 5% of the credits granted by that specific purchase across the aidoggenerator.com AI tools.

We may review the account, order, subscription, and credit history associated with the request before approving a refund.

2. Non-Refundable Circumstances

A purchase is not eligible under this policy when:

• More than 72 hours have passed since the transaction.
• You have used 5% or more of the credits associated with that purchase.
• Your account was suspended or terminated for violating the Terms of Service, including generating or distributing illegal or prohibited content.

Nothing in this policy limits any refund, cancellation, or other consumer right that cannot legally be waived in your jurisdiction.

3. Subscription Cancellation

Canceling a subscription is different from requesting a refund. Unless applicable law or the applicable offer says otherwise, a cancellation stops the next renewal and takes effect at the end of the current billing period. You may continue to use the subscription benefits available through that period.

Cancellation alone does not automatically refund a prior billing period. Refund requests for a subscription are evaluated under the eligibility rules above.

4. How to Request a Refund

Email support@aidoggenerator.com and include:

• The email address associated with your aidoggenerator.com account.
• The order number, transaction ID, or other payment reference.
• The date and product or plan purchased.
• A brief explanation of the request.

We may ask for additional information to verify the request and prevent unauthorized refunds. Please do not send full payment-card numbers by email.

5. Refund Processing

If approved, a refund will be sent to the original payment method through the payment provider that processed the transaction. The provider and your bank may require approximately 5–10 business days for the refund to appear on your statement. Processing times are outside our control.

If the original payment method is unavailable, we may need to work with you and the payment provider to determine an available refund method.

6. Billing Errors and Payment Disputes

If you believe you were charged incorrectly, contact support@aidoggenerator.com before initiating a chargeback whenever possible. We will review the order and work with the payment provider to resolve the issue. Unauthorized chargebacks or payment disputes may result in an account review or suspension while the matter is investigated.

7. Changes to This Policy

We may update this Refund Policy when our products, payment providers, or legal obligations change. The revised version will be posted on this page with an updated date and will apply to purchases made after it becomes effective, except where applicable law requires otherwise.

Contact

For refund requests or billing questions, contact support@aidoggenerator.com.